We offer a 30-day money back guarantee, if you don’t like your shears for any reason, just send them back within 30 days and we will refund your money, no questions asked. You also get a lifetime manufacturing warranty and one year edge guarantee. Please return to:
12564 Central Ave. Unit #B
Chino, CA 91790
Returned items must meet these requirement:
- Returned within 30 business days of receiving your order.
Shipping: The customer is responsible for shipping fees to send the returned item back to Hachi Shears and for reshipping for exchanges.
Return processing time: Once we have received your package, your return will be processed within 5-10 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.
Contact us with any additional questions you may have.